Summary
Complex leaflets published by the department for Work and Pensions require a reading age above the national average to be understood, according to the Commons Public Accounts Committee.
It is unlikely therefore that those who most require advice about benefits will be able to understand the process of claiming. It is even more unlikely, given the recent woeful results for GCSE English exams, that a new generation of claimants will fare any better than their predecessors.See the full content of this document
Extract
Birmingham Post: No Benefit
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