Summary
Walsall Metropolitan Borough Council has been working with Telewest Business to modernise its call centre operations and improve customer service.
The local authority is one of the first customers to use a new Telewest system called SRS Advanced Solutions, which manages inbound telephony services for a range of non-geographic numbers, such as 0800/0870.See the full content of this document
Extract
E-Business: Telewest Speaks Council's Language
Telewest Business claims the system has been designed to give full and real time control to...
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