Travel: Search for Star Status ; the British Hotel Industry has Undergone Something of a Revolution in the Past Decade As Standards Have Continued to Rise. Travel Editor Paul Groves Discovers What Makes a Five-Star Hotel and How the Pursuit of Excellence Is a Never-Ending Quest

Summary

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The star rating system for hotels in this country has always been shrouded in mystery, as far as I am concerned.

It is a very subjective system. One person's four star delight can literally be another's hotel from hell. Often, it appears, the ratings are applied for the tangible elements that we can all see - heated towel rails in the bathroom, tea and coffee making facilities, a trouser press - and do not always take into account those parts of the experience that actually matter the most.

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Extract

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Travel: Search for Star Status ; the British Hotel Industry has Undergone Something of a Revolution in the Past Decade As Standards Have Continued to Rise. Travel Editor Paul Groves Discovers What Makes a Five-Star Hotel and How the Pursuit of Excellence Is a Never-Ending Quest

The feeling you get when you walk through the front door, the welcome you receive from staff, basically the attention to detail that really separates the five star hotels from the rest. They are qualities you cannot easily measure, or even grade and yet they are essential...

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